Toyota Website Privacy Policy

Toyota Motor Corporation Australia Limited (‘Toyota’) aims to provide its customers with the best possible products and service. To achieve this, we aim to make efficient use of the personal information we collect from our customers.

We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles.

This statement sets out our policy for dealing with your personal information

What is Personal Information?

Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.

Why personal information is collected by Toyota
Toyota (including its related bodies corporate) collects personal information from its customers and suppliers, or employees or officers of its customers and suppliers, for purposes relating to the products and services it offers. Those purposes include:

• responding to enquiries regarding vehicles and vehicle sales, products and accessories and services we offer
• receiving feedback and dealing with complaints
• processing orders and administering accounts
• providing customer and dealer support
• applications for employment
• vehicle warranties and product recalls
• marketing and promotional activities
• product development and market research
• meeting our regulatory and legal obligations.

If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected.

How does Toyota collect personal information?

Where possible, Toyota will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.

Our Web site may also offer interactive facilities, such as customer enquiry or comment forms and competition entry forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our dealers and distributors, contractors and regulatory authorities.

Regardless of who provides personal information to us, it will always be handled by Toyota in accordance with this privacy policy and the National Privacy Principles.

Do we disclose personal information to anyone else?

In providing you with a product or service, we may sometimes need to disclose your personal information to others. It is generally our policy not to disclose information to external organisations, however, examples of the types of organisations we may need to disclose information to in the course of providing a product or service are:

• related bodies corporate
• Toyota dealers
• parts suppliers
• insurers and financiers
• a person outside Toyota who is contracted to us to provide a particular service on our behalf.

Some examples of the kinds of organisations with which we contract are

• mailing houses for bulk mailing of letters and notices;
• printers for marketing material; and
• accountants, lawyers and other service providers.

Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as a vehicle licensing authority or the Australian Taxation Office.

We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from your conduct.

Direct marketing

From time to time, we may use personal information to inform our customers about our products and services, or about special offers and promotions that we think may be of interest to you. We will generally give you the opportunity to express a wish not to receive direct marketing communications. You can let us know at any time if you no longer wish to receive marketing material (by contacting us by any of the means set out below) and we will remove your details from our direct marketing database.

Toyota does not disclose personal information to organisations outside Toyota and its related companies for the purposes of allowing them to direct market their products. However, we may join motor vehicle dealers and other business associates of Toyota in joint marketing of our respective products and services to customers.

If the law requires us to provide you with information about our products or services, we will provide that information even if you have elected not to receive information about our products and services generally.

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

We do everything we can to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.

Security of personal information

Security of personal information is important to us and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect personal information include:

• external and internal premises security;
• restricting access to personal information only to staff who need it to perform their day to day functions;
• maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
• maintaining physical security over paper records.

Access to personal information by individuals

You can access most of the personal information we hold about you by contacting us by any of the means set out below.

We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why.

Privacy and our website at http://www.toyota.com.au

The type of personal information we collect on our website depends on how you make use of the site.

When you visit the site, our host, records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.

When visiting our site, you will not be required to provide us with any personal information unless you request information about a Toyota product or service or respond to a Toyota competition or promotion. In that case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the competition or promotion.

The information provided may also be retained for product planning purposes, and unless you tell us that you don’t want it used for direct marketing purposes, may be used for those purposes.

If you send us an email

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our Internet Host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes. E-mails may also be sent to our dealers or contractors when they relate to product or service enquiries or complaints. They also treat the information confidentially, but do record it in our in-house database.

Although we take steps to protect information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.

Resolving concerns

If you believe that the privacy of your personal information has been compromised, please let us know. You can make a complaint by contacting the person or department you were dealing with or by calling 1-800-252-097 and asking for the privacy officer. We will respond to complaints as soon as possible.

Additional information

If you would like more information about Toyota’s approach to privacy, please contact information@toyota.com.au.

Third Party Websites

Our website may contain links to Web sites which are owned or operated by third parties independent of Toyota including websites owned or operated by Toyota dealers and by our service providers. Those Web sites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices.

Contacting us

You can contact Toyota by telephoning us on 1-800-252-097 (Toll Free).

Toyota Financial Services - Privacy Policy

Toyota Financial Services aims to provide its customers with the best possible products and service. To achieve this, we aim to make efficient use of the personal information we collect from our customers.

We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles.

Who are we?

Toyota Financial Services is a division of Toyota Finance Australia Limited ABN 48 002 435 181 ("TFS") which is a related company of Toyota Motor Corporation Australia Limited ABN 64 009 686 097 ("TMCA").

What is Personal Information?

Personal Information is any information about an individual that identifies them or by which their identity can reasonably be ascertained.

Why personal information is collected by TFS?

TFS collects the personal information it needs to provide the products and services it offers. Those products and services include various types of motor vehicle finance, warranties, insurance products and other financial services within Australia.

TFS also collects personal information about its customers and suppliers (including dealers), or employees or officers of its customers and suppliers, so that it can complete business transactions, purchase products and services, administer accounts, provide customer support, respond to customer inquiries and requests for product information and meet regulatory requirements.

If TFS is unable to collect personal information from or about an individual, it may not be able to do business with that individual or the organisation with which the individual is connected.

Where relevant, we will handle personal information about our current and former employees relying on the exemption in the Privacy Act relating to employee records.

How does TFS collect personal information?

Where possible, TFS will collect personal information directly from the individual it relates to. This may take place in a number of ways, such as when an application for a product or service is completed or a product or service is requested over the telephone or internet.

We will also collect personal information during the course of our relationship with customers, for example where a loan is refinanced or the terms of an arrangement with us are varied.

Sometimes, personal information may be collected from a source other than the individual to which it relates. Some examples are:

• where we obtain a credit report about an individual from a credit reporting agency in the course of assessing a loan application;
• from an accountant where we approach the accountant in assessing a loan application;
• where an individual is an officer of a company that has applied for finance with us, we may obtain information about the officer from public records or from other officers of the company who arrange the company's finance application; and
• from the motor vehicle dealership where a vehicle is purchased or finance with TFS is arranged.

Regardless of who provides personal information to us, it will always be handled by TFS in accordance with this privacy policy.

Do we disclose personal information to anyone else?

In providing our customers with their chosen product or service, TFS may sometimes need to disclose personal information to others. Examples of the types of organisations we may need to disclose information to in the course of providing a product or service are:

• the vehicle manufacturer (including TMCA) or supplier of the vehicle or any extended warranty taken out in connection with the vehicle that is the subject of the finance;
• insurers under insurance policies applied for or taken out in connection with the vehicle that is the subject of the finance, or in connection with the finance itself (for example consumer credit insurance);
• a guarantor if a finance arrangement is guaranteed; and
• parties outside TFS where that party is contracted to us to provide a particular service on our behalf and is bound by the same privacy rules we follow.

Some examples of the kinds of organisations contracted by TFS are:

• mailing houses for bulk mailing of letters and notices;
• printers for direct marketing material;
• debt collection agencies; and
• lawyers.

Those contracted parties are not authorised by TFS to use personal information for anything other than the purpose for which TFS supplies that information to them.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as the Australian Taxation Office on receipt of a direction issued under taxation laws.

We may disclose personal information to our related companies both in and outside Australia.

We may also disclose an individual's personal information where the individual consents to us doing so. That consent may be written, verbal or implied from the individual's conduct.

Direct marketing

From time to time, we may use personal information to inform our customers about our products and services including special offers. We may also send our customers material relating to joint promotions with motor vehicle dealers and other business associates of TFS of our respective products and services.

If an individual does not wish to receive this information, they just need to let us know by contacting the TFS Customer Service Centre on 137 200.

Once an individual lets us know that they no longer wish to receive this information, we will stop sending it. The individual can change their mind about receiving information about our products and services at any time. They just need to let us know by phoning the above number.

If the law requires us to provide our customers with information about our products or services, we will provide that information even if an individual has elected not to receive information about our products and services generally.

The dealer network

We would like to be able to make certain personal information about our customers available to our accredited motor vehicle dealers to assist those dealers to better serve customer needs (for example, to save customers time when they contact one of our accredited dealers about vehicle servicing, roadside assistance, advice on a vehicle's features and performance or purchase of a new vehicle).

The information shared with accredited dealers will not include any credit or financial information. It will be limited to identity details (such as name, address, driver's licence number and date of birth) and contact details (home and work/business).

If an individual does not wish us to share their information with our accredited dealer network in this way, they just need to let us know by contacting the TFS Customer Service Centre on 137 200.

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

We take reasonable steps to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask individuals to tell us if there are any changes to their personal information. If an individual finds that information we hold about them is incorrect, they should contact us immediately and we will correct it.

Security of personal information

The security of information is important to TFS and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

• external and internal premises security;
• restricted access to personal information to staff who need it to perform their day to day functions;
• maintaining technology products to prevent unauthorised computer access including identifiers and passwords; and
• maintaining physical security over paper records.

Access to personal information by individuals

An individual can access most of the personal information TFS holds about them by contacting the TFS Customer Service Centre on 137 200.

Depending on the amount of information requested, TFS may charge an access fee to cover the cost of retrieving the information and supplying it to the person who has requested access.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict an individual's access, we will explain why.

Privacy and our website at http://www.toyota.com.au/finance

The type of personal information we collect on our website depends on how an individual makes use of the site.

When an individual visits the site, TFS records the individual's server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to the user's browser, which generally allows our site to interact more efficiently with the user's computer). If an individual disables the use of cookies, the use of our site by that individual may be affected. Information collected about an individual's visit to the TFS site is retained for statistical and website development reasons and is not in a form, which would enable us to identify the individual to which the information relates.

An individual who visits the site will not be required to provide TFS with any personal information unless that individual requests information about a TFS product or service. In that case, we will ask the individual to provide contact details along with other information required to respond to the individual's request. The information provided may also be retained for product planning purposes, and unless the relevant individual asks us not to do so, for marketing purposes.

Although TFS takes steps to protect information sent by e-mail, e-mail is not a secure method of communication and individuals who are concerned about sending their personal information to us in this manner may prefer to call the TFS Customer Service Centre on 137 200.

Resolving concerns

If an individual believes that the privacy of their personal information has been compromised, they are entitled to complain. Complaints can be made by the individual contacting the person or department they were dealing with or by calling the TFS Customer Service Centre on 137 200 and asking for the privacy officer. We will respond to complaints as soon as possible.

Additional information

Individuals who would like more information about TFS's approach to privacy are encouraged to contact the TFS Customer Service Centre on 137 200.

Toyota Insurance - Privacy Policy
PRIVACY AND YOU

About Toyota Insurance

Toyota Insurance is a division of Aioi, a member of the Toyota Group of companies and the brand behind a suite of insurance products and services. Toyota is Australia’s leading motor vehicle company and a market leader in both sales and exports. Toyota Insurance complements the renowned quality, reliability and durability of Toyota vehicles and the lifestyle needs of Toyota customers, providing them with a range of insurance products and services to help reduce the financial risk of owning and operating a vehicle.

About Aioi

Aioi is one of Japan’s largest non life insurance companies with a market capitalisation of approximately USD$28 billion and approximately USD$8 billion in net written premium revenue per annum. As a significant member of the Toyota Group of companies, Aioi is uniquely placed to provide a niche suite of financial products, combining our core expertise with the strength and resonance of Toyota Insurance. Aioi is an APRA regulated, AFS licence holder.

Our commitment to the protection of your personal information

We’re committed to protecting the privacy of your personal information. That commitment is reflected in our compliance with the National Privacy Principles, which set standards for the collection, use and disclosure of personal information by private organisations. We will collect, use and disclose your personal information in accordance with the National Privacy Principles.

We will, with your help, keep your personal information accurate, complete and up-to-date. You have the right to access the personal information we hold about you, and to request amendments. If we’re unable to meet your request for access, we will explain our reasons to you.

What is personal information?

Personal information includes your name, address and other contact details, age, gender, occupation, insurance profile or driving record. It also includes details of insurance policies you hold and any changes that you make.

How do we collect your personal information?

We collect your personal information in various ways, for example, over the phone, in one of our distributor’s premises, in one of our offices or over the internet if you transact with us online.

Whenever possible, we collect your personal information from you. However, we may collect personal information about you from someone else. For example, if you apply for, receive or acquire a Toyota Insurance product or service via our intermediaries, (our distributors or other appointed representatives), our intermediaries may, (but only with your consent) obtain a credit report about you from a credit agency for the purposes of loan application assessment, or obtain financial details from your accountant.

Irrespective of the source, we’ll respect, value and protect the privacy of your personal information.

Why do we collect your personal information and how is it used?

We collect this information for purposes which include communicating with customers, setting premiums appropriately, assessing and paying claims, compiling statistics, providing products and services and, subject to your consent, for marketing purposes.

We will only provide your personal information to government authorities if required by law.

If necessary, we may also disclose your personal information to a third party (for example, Toyota Financial Services) when processing a claim, validating and confirming information, administering policies and where customer research is conducted by us or on our behalf.

Examples of third parties include other insurance companies, (to confirm your insurance profile), claims assessors, (when a claim requires assessment or investigation), the insurance reference bureau, consumer research organisations, a guarantor noted on a finance contract and finance companies (only if noted on your policy documents).

In order to keep you informed of special offers, including new products and services, we may share your personal information on a confidential basis with the Toyota Group of companies. If you do not wish to receive such information, you may contact us by calling the number listed on the last page of this document. You can elect to receive or cease receiving information at any time by simply calling that number.

Security of your personal information

Personal information that we store on our systems is protected by the use of secure passwords and identifiers. We maintain up to date technology to prevent unauthorised computer access.

Access to personal information is limited to those who specifically require it in order to discharge their business or professional responsibilities.

We also maintain physical security procedures to manage and protect the use and storage of personal information contained on paper.

How to access your personal information

In most cases, a summary of basic policy information such as your name, address, contact details and policy details can be requested by phone and will be sent to you. Likewise, copies of documents such as repair quotations can usually be sent to you following a telephone request.

To obtain other documents such as a relevant assessor’s or investigator’s report, you may need to complete a written application.

Contact us on 137 200 if you would like information on how to request access to such information.

There is no charge for making a request.

When may a request for access to documents be denied?

We may deny access to some or all of the documents requested by our customers. A request will be denied, for example, if a document contains:

1. Confidential information provided by people or organisations other than our customers;
2. Information that may lead to the identification of the person/s or organisation/s who provided the confidential information; or
3. Commercially sensitive information, for example, which discloses our claims investigation procedures.

Sensitive information

We will only collect, use or disclose sensitive information (including health information or past criminal convictions) about you with your consent or if required by law, or if the information is necessary to provide you with cover under any of our products.

If you have a complaint relating to Privacy

Our Consumer Advocate is empowered to act quickly and independently in dealing with your Privacy concern.

If you believe we may have compromised your Privacy or breached the National Privacy Principles, for example, by refusing access to a document you have requested or we have refused to amend your personal records, you can ring, write to or email our Consumer Advocate. Please refer to the contact details on the last page of this document.

You will receive a response no later than 5 business days after receipt of your contact. You will be sent a final decision in writing no later than 15 business days after your contact if the Consumer Advocate has all the necessary information to make that decision. More information on this service is contained in our brochure "Resolving a complaint".

To obtain a copy, call us on 137 200. If you disagree with the decision of our Consumer Advocate, you may refer your complaint to the Federal Privacy Commissioner by phone 1300 363 992 or by email privacy@privacy.gov.au.